Summary
Recover access when verification, password reset, or provider sign-in fails.
Steps
- Start from the Log In page and use the provider recovery option.
- Use the newest recovery or verification email only.
- If you still cannot access the account, create an account/access support case with a reachable contact email.
What to expect
- Support will not ask for passwords, full payment numbers, or authentication codes.
- Recovery depends on the configured authentication provider and identity checks.
Troubleshooting
- Expired links should be replaced with a new recovery request.
- If your email address has changed, include the old and new addresses in the support case.